We are seeking a detail-oriented and organized Customer Success Specialist to support and manage client relationships while ensuring a smooth and positive customer experience. The ideal candidate will serve as a primary point of contact for clients, coordinate with internal teams to address requests and resolve issues, and proactively support customers throughout their journey to drive satisfaction, retention, and long-term success.

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Key Responsibilities

Team Coordination:

• Serve as a liaison between the teams in Nepal and the US, ensuring smooth communication and coordination.
• Schedule and manage team meetings, updates, and project timelines.
• Address and resolve any team communication issues.

Client Onboarding:

• Oversee the client onboarding process from start to finish, ensuring a seamless experience.
• Coordinate with the sales and operations teams to gather all necessary information for onboarding new clients.
• Prepare and present onboarding documents, service agreements, and timelines to clients.
• Ensure all client requirements and expectations are captured accurately and communicated to the internal team.
• Set up regular check-ins with new clients during the onboarding phase to address questions or concerns.

Proposal Creation:

• Assist in drafting, reviewing, and submitting proposals for new clients and projects.
• Collaborate with other departments to gather necessary data and input for proposals.
• Ensure proposals align with company goals and client needs.

Basic Bookkeeping:

• Handle daily bookkeeping tasks, such as recording transactions, managing accounts payable/receivable, and reconciling bank statements.
• Prepare basic financial reports as needed for management.
• Coordinate with external accountants or bookkeepers to ensure timely and accurate financial reporting.

Administrative Support working directly with CEO:

• Organize and save emails, documents, and other important communication in a structured manner.
• Maintain and update internal databases, files, and records.
• Provide general administrative support to the management team, such as scheduling meetings, managing calendars, and organizing travel arrangements.

Communication and Documentation:

• Keep records of key team meetings, project decisions, and deadlines.
• Draft and send regular updates to clients or team members as necessary.
• Maintain internal documentation for processes and workflows.

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Client Interaction Support:

• Help coordinate communication and deliverables with US clients.
• Respond to client inquiries or direct them to the appropriate team member.

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Process Improvement:

• Identify areas for process improvement in team coordination and administrative tasks.
• Implement new tools or systems to improve efficiency.

Qualifications

Required Skills and Experience:

• Bachelor’s degree in Business, Management, Communications, or a related field.
• Strong customer service mindset with the ability to manage client relationships effectively.
• Excellent organizational skills and strong attention to detail.
• Clear and professional written and verbal communication skills.
• Ability to prioritize tasks, manage multiple client requests, and meet deadlines.
• Comfortable working independently as well as collaboratively within a team.
• Familiarity with CRM systems, customer support tools, or similar business software.

Preferred Skills:

• Experience working with international or US-based companies.
• Proficiency in Microsoft Excel and other Microsoft Office tools.
• Prior experience in a Customer Success, Client Support, Account Management, or Operations role.

Why Join Us?

• Opportunity to work with a dynamic and innovative team.
• Competitive salary and benefits package.
• Flexible working hours and remote work options.
• Professional development and learning opportunities.

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Comprehensive Employee Benefits

Our benefits package is crafted to ensure our employees feel valued, supported, and empowered from day one.

Core Benefits

• Five-Day Workweek: Enjoy weekends off, fostering work-life harmony compared to the standard six-day workweek in Nepal.
• Flexible Working Hours: Customize your schedule to balance productivity and personal commitments.

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Office Perks

• Nutritious Office Meals: Daily chef-prepared, wholesome meals.
• Unlimited Snacks and Coffee: Stay energized throughout the day.
• Birthday Celebrations and Gifts: Celebrate your special day with personalized gifts and vouchers.

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Additional Benefits for Full-Time Employees

• Provident Fund: Retirement fund contributions to secure your future.
• Insurance Coverage:
• Accidental Insurance: Coverage up to Rs. 1,500,000 for accidental incidents.
• In-Hospitalization Coverage: Coverage up to Rs. 200,000.
• Family floater option for either parents or spouses and two children.
• Anniversary Bonuses: Celebrate your work anniversaries with special bonuses.
• Festival Bonuses: Enjoy bonuses during major festivals.
• Company-Paid Higher Education Sponsorship:
• Sponsorship for degrees in Finance, Accounting, or an MBA with a five-year commitment.
• Paid Training and Certification: Opportunities to enhance your skills through courses like: Digital Marketing Course, Video Editing Course, Enrolled Agent exam preparation

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Workplace Culture

• International Standards: Experience a diverse and inclusive workplace with global standards.
• Team Building Activities: Regular events to strengthen collaboration and camaraderie.
• Referral Bonus: Earn rewards for introducing talented individuals to our team.